Terms of service

Terms of Service for Hevert.hk

Effective Date: 22 Mai 2025

1. Overview

Welcome to Hevert.hk, operated by DSP Invest SΓ rl, located at 9 Rue du chemin de fer, 8057 Luxembourg. By accessing or using our website (www.hevert.hk), you agree to be bound by these Terms of Service. If you do not agree, you must not use this website.

2. Eligibility

You must be at least 18 years old or have the consent of a legal guardian to use our services. By placing an order, you confirm that all information provided is accurate and complete.

3. Products & Medical Disclaimer

We sell supplements and over-the-counter wellness products. These products are not intended to diagnose, treat, cure, or prevent any disease. Please consult your physician before use, especially if you are pregnant, nursing, or taking medication.

We do not sell prescription medication or provide medical advice.

4. Orders & Payment

  • All prices are listed in HKD (or local currency if specified).

  • Payment must be made in full at checkout.

  • We accept major credit cards and payment providers (e.g. Stripe, PayPal).

  • Orders are subject to acceptance and availability. We reserve the right to cancel or refuse any order.

5. Shipping

Please refer to our separate Shipping Policy for detailed information about delivery times, tracking, and international shipping.

6. Returns & Refunds

Due to the nature of health-related products, we do not accept returns unless the product is defective or damaged on arrival.
Please report any issues within 3 days of receiving the item. Refunds or replacements will be issued at our discretion.

7. Account & Personal Data

By creating an account, you agree to keep your login details confidential.
Your personal information is handled in accordance with our Privacy Policy. We take data protection seriously and comply with the Personal Data (Privacy) Ordinance (PDPO) of Hong Kong.

8. Prohibited Use

You agree not to misuse our website or services, including but not limited to:

  • Fraudulent purchases

  • Interfering with website functionality

  • Uploading malicious code or viruses

  • Violating any laws or third-party rights

9. Intellectual Property

All content on Hevert.hk – including product images, descriptions, logos, and text – is the property of DSP Invest SΓ rl and is protected under copyright and trademark laws. Unauthorized use is strictly prohibited.

10. Limitation of Liability

To the extent permitted by law, DSP Invest SΓ rl shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our website or products.

11. Governing Law

These Terms are governed by the laws of Luxembourg and Hong Kong, depending on the applicable jurisdiction for the customer. Any legal disputes shall be resolved in the competent courts of either Luxembourg or Hong Kong.

12. Changes to Terms

We reserve the right to update these Terms at any time. Any changes will be posted here. Your continued use of the site constitutes acceptance of the revised Terms.

13. Contact Information

For questions about these Terms, please contact us:

DSP Invest SΓ rl
πŸ“ 9 Rue du chemin de fer, 8057 Luxembourg
πŸ“§ info@hevert.hk